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Case Studies

Brain Chase Coles replaces retiring cashier with full-service support

When Brain Chase Coles lost its long-standing retiring cashier and couldn’t find a suitable-calibre replacement, its rescue operation was administered by Quill. Partner, Nick Massey-Chase, explains why, having used our software for two decades, the decision was made to migrate to the newer, more secure cloud software platform with fully outsourced cashiering and payroll support.

Gateshead-based DP Conveyancing chooses scalable outsourced cashiering support from start-up

Even when Dawn Pickett opened her new law firm, DP Conveyancing, in Gateshead and Newcastle just a few short months ago, she had growth ambitions which fuelled early decisions relating to outsourced support and software. Both needed to be robust and scalable while assisting with regulatory compliance. As a start-up business, cost was a major deciding factor too. For these reasons, and more, she chose our Pinpoint outsourced cashiering service with supporting Interactive software.

Exemplar of organisational change, Parry Welch & Lacey, presents change management tips

James Parry, Partner at Parry Welch & Lacey LLP, is a strong advocate of change. Originally a DPS Software user, he switched to cloud-hosted Interactive and, later, Pinpoint outsourced cashiering support, and drastically reduced costs and saved time in the process. Now he's able to focus on what matters most - fee earning and business development.

Lawyers Inc. creative organisational structure embraces outsourced support

When Lawyers Inc. established its business late 2015, it compared in-house management of the two administrative functions of legal cashiering and payroll with the outsourcing alternative. After scrutinising the market, Lawyers Inc. chose our Pinpoint and Payroll services. Read what Jason Joyce has to say about our personal, friendly, accommodating, responsive support which perfectly complements Lawyers Inc.'s organisational structure.

Time-saving and compliance benefits of hosted Interactive

Long-time Quill client, Pluck Andrew Solicitors, upgraded from an in-house set-up to hosted practice management and legal accounts system, Interactive, in July 2015. The switchover to the cloud was done so that the practice could benefit from advanced software delivery as well as continue to enjoy Quill’s complementary back-up services. Karen Rayson, Accounts Manager, is quick to praise the time-saving and compliance benefits of Interactive.

Latitude Law: How to use Interactive's casebook feature

With cybercrime a continued hot topic (for just reason!), our new case study from Latitude Law brings timely advice on how and why to use Interactive's casebook feature for secure submission of case files to clients. Marilyn Regan describes the process for keeping confidential matter documentation "safe from the prying eyes of those with criminal intent" via casebook.