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Document management software supports Silversmiths' business plan

Posted: 8th November, 2013

Legal Aid specialist, Silversmiths LLP, is a two-site practice based in Southport and Bootle.  With plans for increased fee earner mobility, Silversmiths is moving its critical applications to the cloud.

“We want to cut down on dead time”, explains Nick Archer, Managing Partner at Silversmiths.  “By using hosted systems, our fee earners can work from the office, home, court, anywhere.  They can literally input time from their iPads.  Mobile working means that no time is wasted and every piece of fee earning activity is captured”.

As existing clients of the Pinpoint Interactive cashiering service, the firm has migrated to the hosted Quill Interactive software with full document management capabilities.

“Our objective is to expand our electronic files to equal that of our paper records over the next 12 months”, adds Nick.  “It’s all part of becoming more efficient and heading towards a paperless office vision.  We can’t entirely replace our paper files, though, as Legal Aid rules dictate the maintenance of printed documents”.

The add-on document management module enables Silversmiths to create documentation from templates and store centrally in the cloud.

“Another one of our aims was to introduce standardisation”, clarifies Nick.  “That’s why we’ve set up Word templates with built in merge fields.  The benefits are twofold – our fee earners can generate their own letters with less reliance on support staff and a consistent suite of outbound correspondence means we present ourselves as a unified team.

The Quill software fully supports our business plan.  We anticipate a long future as their client”.

Click to read the full Silversmiths LLP case study.