With the acclaimed prize of 'small firm of the year' won just a matter of weeks ago at the prestigious Manchester Legal Awards 2012 ceremony, Roberts Jackson Solicitors reveal the story of their success.
Gladys Rutter praises her hard-working staff, management team and legal accounts outsourcing provider, Quill Pinpoint:
"The key to our success is recruiting disease litigation specialists, engaging them in a process of continual development, adopting a friendly approach for optimum client care and running our practice in a professional manner for efficient case handling.
We outsource our legal cashiering function to Quill Pinpoint as this is the best way to sustain accurate, compliant accounts for full protection of client monies and to observe regulatory guidelines.
Pinpoint Interactive comes with guaranteed accuracy, protection, compliance and business continuity. On top of this important checklist of features, it’s an amiable, adaptable service where we’re furnished with a main cashier contact and full team back-up.
With a more prominent focus on continuity of services from the Solicitors Regulation Authority, business continuity is the buzzword of the moment. Even if our dedicated cashier is absent from work, we can still contact other team members so there’s permanent cashiering support.
With access to Quill Interactive, we log in over the internet to view our accounts’ status. I regularly return home to America and I can log in every day even whilst holidaying with my family and friends. Within our experience, the system is never down, giving an even bigger thumbs-up for business continuity.
Coupled with the regular reports, keeping on top of our accounts like this means it’s easy to pick up work again post-holiday.
We’re proud to be a winning practice in the legal awards, especially given the tough competition. Standards were high, so praise is due to our staff, management team and service provider, Quill Pinpoint."