Pinpoint Operations Manager
Mike leads our Pinpoint legal cashiering service and is responsible for over 50 legal cashiers based in our offices in Manchester, Liverpool and Redcar.
Having gained over 10 years' experience in the legal industry, and in progressing through the ranks within Quill, Mike is perfectly placed to lead our cashiers with best practice both for legal and non-legal bookkeeping.
Mike is currently AAT level 4 qualified and part CIMA qualified which gives him vast amounts of knowledge in accounting and compliance. Mike is responsible for ensuring that our services are carried out in accordance with all the latest accountancy, SRA Accounts Rules and VAT regulations. A key part of this is to ensure all tasks are undertaken by our team of highly trained and skilled bookkeepers in a timely and accurate manner, particularly month and year end completions.
Mike is our initial point of contact for clients as he inducts new clients to our service and subsequently allocates a designated cashier to each new site. He acts as an escalation point for client queries and complaints, visiting users and attending industry events when occasion demands.
Mike is closely involved in the strategic and operational development of his department and also oversees day-to-day supervision with the assistance of two team managers. He is always available to provide guidance and support to team members when required.
Outside of work, Mike is usually following his football team or socialising with friends and family. When he's not watching football, playing football, or thinking about football, you'll find him walking his beloved chocolate Labrador.