Clare joined Quill way back in 1994 on a part time basis working as an assistant to the southern Sales Director. She progressed to full time working in 1997, taking on a variety of roles including marketing, customer liaison, training and co-ordinating installations. Having garnered a host of relevant experience, Clare moved into the sales department in 2006, was promoted to Client Relationship Manager in 2017 and further to Head of Client Success in 2021.
Clare’s role is to help clients achieve value from Quill’s suite of legal software products in order to encourage product adoption as well as identify gaps and improve customer retention. In essence, her role is to continually deliver value to our customers and ensure they have exceptional experiences with Quill.
Having spent 28 years working at Quill, Clare already knows many of our clients and, as such, is uniquely qualified to not only understand and champion our customers’ needs but to also drive greater efficiencies in our product so that it continuously improves.
Clare’s spare time is spent with her husband Richard, where they enjoy a previously unknown level of freedom now that their son George has flown the nest and is financially independent! Visits to the theatre, Twickenham and city breaks abroad feature heavily in Clare’s personal diary. All of course interspersed with a spot of therapeutic shopping. A girl can never have too many shoes!
Get in touch with Clare by email or phone 07766 428 344.