How to master difficult conversations
In this webinar, we are joined by Team Builders Jo Andrews and Katie Boston from The Training Rock for a training webinar for leaders in law on the best and most human approach to handling tricky conversations. Jo and Katie shared how to see difficult conversations as opportunities to progress, rather than shying away from them or managing them poorly. They share tips to understand what causes conflict in the first place, what your options are and a framework to ensure that your message is heard.
By the end of this webinar, you’ll have a good understanding of why people respond differently to the same situation and see difficult conversations – whether with a teammate, family member, friend or client – as an opportunity to move forward positively.