Technology, IT and Support for Quill’s legal software
Offering technical guidance, training, implementation support and more to our valued customers.
Quill’s human approach
When you decide to choose Quill, you are making the choice to work with an experienced vendor that is not only proudly recommended by the Law Society but comes with over forty years of expertise in technology innovation.
Our data migration, training and support team have helped over 750 law firms switch to our cloud-based practice management solution smoothly and efficiently.
Rest assured that our client success team will be there to guide you every step of the way until the entire practice feels comfortable with the new way of working and we are confident that your onboarding meets our own internal quality standards.
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Continuous support and training
Our software system is super intuitive and easy to use – if you can work a website page, you can work and navigate around Quill. Nevertheless, our friendly support team are at your disposal (for no extra charge) to resolve any technical issues or questions you may have about your practice management software.
Simply call 0161 236 2910 and select option 1 or email us at support@quill.co.uk. We have an SLA for all “standard” enquiries of four hours and we’re available between 09.00 – 17.00, so you can be confident you can always contact a human to talk through your queries, problems, and challenges.
Alongside our stellar customer support, Quill customers also have access to our extensive library of online how-to guides and tutorial videos, free webinars, in-person training (as needed), training documentation and a searchable knowledge base. Our training team are also on-hand to offer more bespoke support and guidance as and when you need it.
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Customer support
We aim to delight our customers. Here’s a helpful recap of what support Quill offers to all our customers.
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Compliance and functionality
Rest assured that Quill’s software is compliant with all regulatory requirements.
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Security and technical requirements
All you need to use Quill is access to a web browser and reliable internet, but here are more for details on specific technical requirements and how we keep your data secure.
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Business continuity
Here’s a summary of our most frequently asked questions related to how Quill approaches business continuity.
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“I am very much a fan of Quill and would recommend the software system. Everyone I have dealt with at the company has been brilliant – personable, friendly and always willing to help.”
Rebecca Chapman, Partner Peter Peter & Wright Solicitors
Contact support
Simply call 0161 236 2910 and select option 1 or email us at support@quill.co.uk, we’re available Monday through Friday between 09.00 – 17.00.
