Mike Bates

Client Services Director, Leadership Team, Quill

Mike first joined Quill in 2010 and now serves as the Client Services Director, where he is responsible for establishing and maintain strong relationships with key client contacts and ensuring their satisfaction, retention and repeat business. This includes Quill’s legal accounting and practice management software users, outsourced legal cashieringpayrolldigital post room, bookkeeping and typing customers.

Prior to his role as Client Services Director, Mike led our outsourced accounts team, where he was responsible for our legal cashiering and bookkeeping services and over 50 legal cashiers and bookkeepers based in our offices in Manchester and Liverpool. There, Mike was responsible for ensuring that our legal cashiering services are carried out in accordance with all the latest accountancy, SRA Accounts Rules and VAT regulations. A key part of this is to ensure all tasks are undertaken by our team of highly trained, skilled legal cashiers and bookkeepers in a timely and accurate manner, particularly month-end and year-end completions.

Having gained over 10 years of experience in the legal industry, and in progressing through the ranks within Quill, Mike is perfectly placed to lead the Quill team in driving exceptional customer service and value. Under Mike’s helm, Quill became the first (and currently only) outsourced legal cashiering service and legal accounts, case, document and practice management software provider to be recommended by the Law Society.

Mike is currently AAT level 4 qualified and part CIMA qualified which gives him vast amounts of knowledge in accounting and compliance.

Outside of work, Mike is usually following his football team or socialising with friends and family. When he’s not watching football, playing football, or thinking about football, you’ll find him with his daughter Purdy or walking his beloved Labradors, Kiki and Dora.

Get in touch with Mike by email or phone 0161 236 2910.