As Managing Director of Quill, Tom leads the day-to-day operations of Quill. Tom comes with an impressive track record of managing large and diverse teams and strategic change management, whilst achieving impressive financial results, characterised by outstanding customer care, profitable growth and significant profit gains.
Tom first joined Quill in 2016 and served as the Client Services Director, where he was responsible for all client-facing services. This included support for legal accounting and practice management software users, outsourced legal cashiering, payroll, digital post room and typing customers. Under Tom’s helm, Quill most recently became the first outsourced legal cashiering service and legal accounts, case, document and practice management software provider to be recommended by the Law Society.
Equally important to Tom are the benefits of engaging Quill’s employees and he has set about the task of making his company ‘one of the best places to work’ as evidenced by Best Companies status.
Tom has a key operational role and strong client focus at Quill, and brings 20 years of experience within the legal industry. Previously, Tom was Operations Director at a leading motor insurance legal services business where he created and was responsible for all operational and client-facing services including legal operational management, a 200-seat outsourced insurance claims function, outsourced claims handling and hosted claims solution. Tom helped grow the business from less than 100 staff to 850+ over a 10-year period.
In his spare time, Tom enjoys mountain biking, hill walking, and spending time with family and friends. As a keen outdoors type, the Lake District is one of Tom’s favourite and most-visited places. Tom is married and has three young children, who keep him on his toes!
Get in touch with Tom by email or phone 0161 236 2910.