We report company-wide past and future growth at AGM


We unveiled our latest company statistics during our staff AGM and CPD afternoon on 10th May which demonstrate healthy growth and strong financial security.

For the financial year ending March 2019, headline figures include 115 newly acquired clients, equating to an 18% increase in our client base for our flagship Interactive legal accountscase and practice management software. Additionally, Interactive’s optional document management system add-ins have seen a 31% increase across both existing and new clients.

These expanding user figures are attributed to new market entrants failing to live up to expectations and some suppliers’ complacent attitudes towards software development while in other cases there’s cost dissatisfaction and lack of legacy systems’ preparedness for Making Tax Digital (MTD) reform.

Conversely, we always strive to deliver on our promises, and Interactive is subject to continual functional developments through a regularly updated software roadmap, is modestly priced yet awash with user-friendly features, contains significant enhancements to its add-ins thereby making document management even easier and is recognised by HMRC for MTD.

These sentiments are echoed by Ross Auld, Chief Operating Officer at Burt Brill & Cardens Limited, who says: “Before, we were paying a premium for our software but only using the legal accounts tools. Interactive, however, is very affordably priced and still comes with all the bells and whistles, such as case and document management capabilities.”

Where our Pinpoint cashiering service is concerned, there’s been a 5% rise in transaction volumes in the past 12 months. In real terms, this means our Pinpoint team processed nearly 2.2 million accounting transactions, up by 100,000 on the previous year.

We have a unique ability to cashier on our own software and, therefore, have much tighter management controls than other providers who cashier on third-party systems. This factor alone typically makes Pinpoint the first choice for law firms looking at the outsourced option.

Other reasons for Pinpoint’s heightened popularity comprise MTD – with many practices assigning us as their agent to manage the entire MTD submission process – and streamlined operational procedures – leading to month-end rule-off being completed a whole day earlier every month.

This is reflected in the multiple Pinpoint clients who wax lyrical about our end-to-end legal accounting service. Jane Lodeto, Solicitor & Director at Browns Solicitors, states: “One way in which Quill’s different is its outsourced accounting service because the service and software come together. This dual provision is unique. We merely log our e-chits onto Interactive then all of our financial transactions are checked and maintained within the tight boundaries of the Rules by our Pinpoint cashier. We’re constantly reminded of why outsourcing is best.”

Finally, not to be missed is our outsourced payroll service, also subject to rapid expansion with a 15% increase in the number of employee payrolls processed each month. Amongst the many determinants is our closely forged partnerships with accountancy practices whereby payroll provision is made on a white-label basis.

Imran Khawaja, Managing Partner at Armstrong & Co Solicitors, explains: “With payroll and pension regulations, you can either take a view to employ a knowledgeable person for the role or outsource to the experts. By outsourcing, it’s plain sailing. Compliance is assured. We recommend Quill for the job!”

As well as informing AGM-attending staff about our current financial status, we outlined our plans for the coming year in a concerted effort to provide even more time saving and efficiency-enhancing functionality for lawyers, and introduce further internal measures to deliver even better-outsourced services.

Julian Bryan, Managing Director, comments: “Our AGM is an opportunity not only to advise employees about our present positioning but also a chance to focus everyone’s minds on defined priorities. For 2019 to 2020, the latter comprises additional investment in ongoing portfolio development and training, both of which will positively impact clients who use products which constantly evolve to the industry’s changing needs and receive exemplary support by staff with the right skill-sets.”

To find out more about our solutions for law firms, please email info@quill.co.uk or call 0161 236 2910.